Frequent asked Questions


General Light Therapy Questions

How does light therapy actually work?
LED Photon-therapy is a non-invasive hand and facial treatment that uses narrow band, non-thermal LED light energy to trigger your body's natural cell processes to accelerate rejuvenation and repair of the skin.
The blue light in the mask targets acne-causing bacteria, and the red light in the mask reduces acne inflammation.
Is light therapy safe? Can I get burned by it?
This treatment is completely safe as long as you follow the usage instructions. This is a clinically proven acne technology that is used in dermatologists’ offices.
What side effects will you experience?
There are not any side effects. However, caution and attention have to be considered for sure when you use any other treatments of products besides the photon rejuvenation.
Note: Talk to your doctor if you are pregnant, or if you are taking any kind of injections before using any light therapy.
How soon are results visible?
Your skin will start to look different after a few treatments. It will be tighter, smoother, and more natural glowing. After around five treatment, it will be needed to see an actual difference in the first state.
Of course, the conditions might differ from one to another depending on your skin type, genes, and other factors that will have a role to play for how long the results will start to show.
How long will results last?
Good skincare, and maintaining treatment as a routine are essential for the best lasting results.

Pen Relative Questions

Who should use the double head LED pen?What skin types is the best suited to?
Almost everyone benefits from light therapy. However, those who have a slow metabolism or sluggish cellular activity will have the greatest results.
The pen can be used on all skin types.
What does double LED Light headed pen do?
It cures wrinkles, acne fade skin, fine lines, increases blood cells, and stimulates collagen production for tight and shine skin, scars, and pores by generating a certain amount of heat through its vibrating head.
My pen isn’t working. What am I doing wrong?
Please ensure the following:
Make sure the activator is fully plugged into the mask and no metal is showing.
Make sure the selected light is on.
If you’re still experiencing issues, please contact our customer care center.
Why doesn’t the pen work on sever acne?
If you have sever condition (e.g. inflammatory acne, we recommend you see a dermatologist.
Note: If you have any doubt about a previous skin condition, make sure to ask your doctor before using.
Is it OK to share the device?
Please Do Not share the device with another person, for fear infection if you had any kind of skin condition.
Does the pen come in different sizes?
No, It is designed to fit everyone the same time ( teens and adults ).
Can I use if I am pregnant?
Do not use the Light Therapy pen if you are pregnant, may be pregnant or are nursing as the risks are unknown and have not been established.
Note: Do not use it before asking your doctor.

Spot Treatment Questions

What’s the step-by-step process?
1. Wash and dry your skin ( make sure to remove any make up left ).
2. Apply the double headed pen to skin.
3. Turn on the Pen, make sure you have chosen the correct light.
4. Use it for 10 minutes. The Pen will automatically turn off after 10 minutes.
5. Remove the Pen once the light goes off.
6. Follow your normal skin care routine after pen usage.
Can I immediately reapply my makeup?
Yes, there’s no downtime. However, if you’re combining other treatments, then you’ll need to heed their advice.
Does this treatment complement other skincare regimens?
While other beauty treatments focus on the skin surface, light therapy focuses on the inside, rejuvenates the skin from its base, strengthens the tissue from the inside out.
When these regiments are well mixed, you’ll achieve great results on both the inside and outside too.
Can I go into the sun? Will I lose my tan?
Light therapy won’t affect your tan, but you should be considering sun-tan lotion.
Can I also have Retin-A or Accutane treatments at the same time?
Yes, because LED light therapy has a calming effect on your skin, it won’t react to either of these treatments.
Is light therapy abrasive or painful? What’s it feel like?
Light therapy is painless, gentle, and safe because of its technology they are non-abrasive and non-invasive too. It is easy to be done and relaxing too.
Can I have Microdermabrasion at the same time I’m having light therapy?
Yes, you can go with it or even with chemical peels ( put in mind to ask your doctor first), because Light therapy will calm Microdermabrasions after effect.
How long do the treatments take?
The treatment takes 1 minute to 30 minutes per session (depending on your needs). You’ll need to clean your face, remove your makeup, and follow the user instruction.
Note: the device shut down automatically after 10 minutes.
How do I know when my treatment session is over?
The product will automatically turn off after 10 minutes.
What happens if I need to end my 10-minute treatment early before it automatically turns off?
It is totally OK. You can turn the pen off at any time.
Note: We recommend to use the full session time for a better results.
Are maintenance treatments necessary?
Yes, for visible results, maintenance treatments are important through the process.
Typically, 4 to 5 times a week with the mentioned minutes, unless your situation requires otherwise.
How do I clean the device?
Clean the outside of the device whenever it appears dirty. Moisten a soft cloth with isopropyl alcohol, and clean the head of the device after each use.
Note: Do not get water or liquid inside any part of the device.